A buckle got caught and crushed in the car door, a seam is coming apart or the zipper is permanently stuck? Aggravating, sure, but no reason to throw out your manduca just yet! Even in a high-quality product such as the manduca comfort carrier, single parts may break or stop functioning properly. No problem: as a manduca customer, you benefit from three years of warranty starting from the date of purchase.
3-year-warranty, wow! But surely you’d like to know:
– What is covered by manduca warranty?
– When and where will manduca offer a replacement?
– What is normal wear and tear?
These questions I’ll gladly answer:
manduca – for sure!
manduca is a high-quality product, which fulfils the latest standards in quality and safety. We guarantee that all safety-relevant parts of the manduca baby carrier will be working faultlessly, for we do not take this lightly! And neither should you. If within three years of purchasing your manduca any of the safety-relevant parts (buckles and seams) shows signs of defect, our warranty applies – no exceptions!
Parts that are not relevant to the safety of the manduca, such as zippers and snap fasteners, are also covered by our warranty.
It happens very rarely, but should you discover a fault in your manduca, please contact our customer service immediately (contact details below). Depending on the defect, we will replace single parts, send you spare parts free of charge or offer you a whole new manduca. To verify your claim to warranty, you will need a copy or a digital scan of your manduca retailer’s receipt.